Our Story
MyGame launched in 2014 with a simple goal: build the kind of online entertainment platform we'd want to use ourselves. The local market had plenty of operators, but most felt like they were assembled from off-the-shelf parts — confusing interfaces, mediocre support, slow payouts. We wanted to do better.
Twelve years on, we've grown into one of Malaysia's most-recognised platforms, with a player base that spans the country and a team of more than 80 people across operations, customer support, risk, and technology. We've kept the original idea intact: be the platform we'd want to use, make every interaction respectful, and pay out fast.
What We Do
We bring together six major game categories under one roof — live casino, slots, sports betting, esports, fishing arcades, 4D lottery, horse racing, and poker — and integrate the best providers in each vertical. A single MyGame account gives you access to every game, with a unified wallet that moves money between products instantly.
Behind the scenes, we run our own payments infrastructure (built in-house for speed), our own risk-control engine, and our own customer support operations. Most platforms outsource these — we don't, because we think the player experience is too important to hand off.
Our Values
Speed Matters
If a deposit takes 20 minutes or a withdrawal sits in pending for an hour, we've failed at the most basic level. The median deposit on our platform clears in seconds. The median withdrawal clears in under five minutes. We measure both daily and act when the numbers slip.
Security Without Friction
Every account is protected with 128-bit SSL encryption, optional 2FA two-factor authentication, and login monitoring. We don't add security theatre — we add controls that actually stop fraud without making honest players jump through hoops.
Honest Bonuses
Our promotions have rollover and game restrictions, like everyone else's. The difference is we explain them in plain English, before you accept the bonus. No fine print designed to trip you up.
Real Support
Our live chat is staffed by real people, every hour of every day, in three languages. The average first-response time is under 60 seconds. If you have a problem, we want to hear about it — that's how we get better.
Our Team
The MyGame team includes:
- Operations & payments — 25 staff handling deposits, withdrawals, and bank reconciliation around the clock.
- Customer support — 30 multilingual agents on live chat, Telegram, and email.
- Risk & compliance — 12 analysts monitoring for fraud, bonus abuse, and unusual betting patterns.
- Technology — 18 engineers, designers, and QA testers building and maintaining the platform.
Licensing & Compliance
MyGame operates under licensing held by our parent operating company. Our games are sourced exclusively from licensed providers, every transaction is logged, and we comply with all applicable AML and KYC requirements.
We also subscribe to industry best-practice for player protection, including self-exclusion tools, deposit limits, session-time alerts, and reality checks — all available in your account settings.
Get In Touch
The fastest way to reach us is live chat (bottom-right of any page). For partnership inquiries, agent applications, or media requests, see our contact page.